Jessica Cousins

Who can have one? To open an HSA, you need a high-deductible health plan (HDHP). Anyone whose employer offers an FSA can get one. Employers can also offer HRAs to their employees to reimburse appro...

GlobalProtect VPN provides secure, encrypted access to our internal network from your Windows PC. This article explains how to connect to VPN, authenticate with Okta, switch regional gateways, and ...

An HMO (or “health maintenance organization”) requires you to select a primary care physician (PCP) who acts as "gatekeeper." Think of your PCP as your personal health-quarterback, strategically co...

The following instructions will allow you to forward calls from your desk phone to any other phone, including your cell phone. They require you to be at your desk phone and know your voicemail PIN ...

To continuously improve our security and to bring you peace of mind, IT appreciates the efforts in reporting malicious emails.There are 2 ways to report phishy emails.First, you can use the report ...

Our standard return policy allows customers to return or exchange items within 90 days from the date of purchase. The return window for items sold online begins once the order has been invoiced. In...

This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...